Dental fees are based on the complexity of your dental treatment and the time and materials involved. Camp Hill Dental Specialist Centre utilises the Australian Dental Association’s Schedule of Dental Services to describe and itemise procedures.
Prior to treatment a quotation will be given to you, and if required, the relevant item numbers. You can check with your health fund directly to determine your level of rebate. This practice will correctly itemise all treatment procedures carried out for you. However, we cannot be responsible for how your health fund will deal with these items as health funds apply their own business rules to their payments.
HICAPS is available to claim your refund at the time of payment, so please bring your health fund card to each appointment.
We do not issue accounts and payment after each visit is requested. We have EFTPOS/ credit card facilities for your convenience, and also accept cheques and cash.
Appointment times are scheduled to allow the dental practitioners sufficient time to undertake your treatment. Initially consultation appointments are made so you can be assessed and a treatment plan formulated and explained to you. To ensure your appointment preferences can be met, we generally pre-book your ongoing recall appointments at each visit.
If you’d like an appointment sooner than we have available, please let our receptionists know. We will endeavour to find you a suitable appointment time as any become available.
As your time, like ours, is valuable, we need to ensure you are able to attend your appointment. We will contact you prior to your appointment to confirm the time with you. For endodontic appointments, this will be done on the day prior to the appointment. For periodontal appointments, this will be done one week prior to your upcoming appointment, and if your appointment has been made for some time, a letter will also be mailed to you one month prior as a reminder. Confirmation is usually done via SMS, or if this is not possible, a phone call.
We appreciate you advising us as soon as possible if your appointment time is no longer convenient.
Please note a fee may be charged for a missed appointment or late cancellation.
Our preferred methods of communication with your health practitioners are via email or regular Australia Post. Please advise our reception staff if you wish to use an alternative method.