CAMP HILL DENTAL SPECIALIST CENTRE PATIENT RIGHTS POLICY

Camp Hill Dental Specialist Centre has adopted the Australian Charter of Healthcare Rights.

There are seven healthcare rights.

1. Access - A right to healthcare

You have a fundamental right to adequate and timely healthcare. Sometimes this may not be at the healthcare facility you first attend. Not all services are available everywhere.

You can help by trying to meet your appointments and telling the facility when you cannot.

2. Safety- A right to safe and high quality care

If you are unsure about what is happening to you or if you think something has been missed in your care, tell your healthcare provider.

Let your provider know any circumstances that might make your healthcare riskier.

3. Respect - A right to be shown respect, dignity and consideration

You are entitled to receive care in a way that is respectful of your culture, beliefs, values and characteristics like age and gender.

It is important to tell your healthcare provider of any changes in your circumstances.

Respect includes being mindful of healthcare staff and other patients.

4. Communication - A right to be informed about services, treatment options and costs in a clear and open way

Healthcare providers should tell you about the care you are receiving and help you understand what is happening to you.

You can help by being as open and honest as possible. To better understand the advice given to you, ask questions if you would like more information.

You can organise an interpreter if English is not your first language. Interpreter services are free and can be provided in person or by phone.

5. Participation - A right to be included in decisions and choices about care

You are encouraged to participate in decisions about your care. Ask questions if you are unsure about what is happening to you. Involve your family or carer if this makes you more comfortable.

6. Privacy - A right to privacy and confidentiality of provided information

You are able to see your records and ask for information to be corrected if it is wrong. In some situations your health information will need to be shared between healthcare providers.

You can help by respecting the privacy and confidentiality of others.

7. Comment - A right to comment on care and having concerns addressed

Healthcare providers want to solve problems quickly, but they need to be told about the problem first.

Let staff know if you have any suggestions about how services could be improved.

You can speak with the provider or write about your experiences.

Contact your healthcare provider's patient liaison representative to find out how to share your concerns about your healthcare or how to make a complaint.